Legal

Music By Joe Hunt
Privacy Policy

Royal’s Privacy Policy 

This Privacy Policy discloses the privacy practices for www.royalairductcleaning.com. This notice applies solely to the information collected by this website.  It will notify you of the following:

  1. What personally identifiable information is being collected form you through the website, how it is used and with whom it is shared
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this website.  We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will only use your information to respond to you regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email or text in the future to tell you about specials, new products or services, or changes to this policy.

Your Access to and Control over Information
You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Security
We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both on-line and offline.

Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web-page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job ( for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 877-656-6444 or via email at info@royalairductcleaning.com

Royal Air Duct Cleaning has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information. 

Royal Air Duct Cleaning does not sell, share or distribute Customer Information to any third party organization.

Accountability
Royal Air Duct Cleaning is responsible for maintaining and protecting customer information under its control. Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.

Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by Royal Air Duct Cleaning Information must be collected by fair and lawful means.

Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Openness
Royal Air Duct Cleaning is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices.
by contacting the designated person(s) accountable for privacy at Royal Air Duct Cleaning 1-877-656-6444.

Air Duct Cleaning
The customer should understand That Not All Air Ducts Will Come Clean Due To Excessive Dirt and or Incorrectly Installed ducts.
Royal Does Not Move Computers, Fish Tanks, China Cabinets or Heavy Furniture. Basement windows should be checked yearly to make sure they can be opened in case of fire for exit. A window that breaks when it is opened has not been properly maintained. Royal is not liable for windows that break. Royal may have to cut Holes in trunk lines for the cleaning. Royal will patch the holes with Industry standard tin patches. The cost of cutting and patching the ducts is not included in the silver or gold packages. An open door or window is needed to run our hose into the house to hook-up to the duct system. Wall vents should not be caulked or painted to the walls and should be easily Removed by taking out the screws. If the customer wants caulked or painted on vents removed we will cut them off at no additional cost for the additional Labor that will be incurred, but the damage cost to repair the wall is the customer’s responsibility. Floor vents should not be caulked or Painted to the floors. If the customer wants these vents removed we will cut them off at no additional cost for the additional labor that will be incurred, but the damage cost to repair the floor or vents is the customer’s responsibility. Air Ducts Must Be Accessible & Visible to the Technician. Warranty for duct cleaning only applies to tin ducts and trunk lines cleaned in our platinum package. Cleaning ducts with a blower is a touch-up Cleaning and may require power brushing to get them cleaner and may require more labor. This Invoice Is For a Standard Cleaning Of A Standard Duct System. Royal cleans round air ducts & square trunk lines. Without additional access Royal cannot clean and warranty the cleaning of wall or floor chases that are not made of tin. Ducts or chases that have wire or pipes in them prevent Royal from cleaning those chases properly. The cleaning of wall or floor chases is an extra labor charge. The use of flex duct is not a standard system. Normally tin ducts are installed in a standard system. The use of wall or floor chases for air flow is not a standard system. Royal will clean in ground PVC/tin pipes with brushes while under a vacuum. However, if the duct has a hole rusted through, flooded or the PVC is cracked Royal Will not be able to get a vacuum sufficient enough to get the ducts clean without pulling out the gravel from under the floor. Royal will have to do a light cleaning of the ducts to prevent the floor from caving in. Royal’s silver, gold, blue and platinum Packages are charged per Furnace, air handler or condenser. We do not charge by time, but all packages are priced to be completed in less than 4 labor hours. Jobs over 4 labor hours are subject to an additional Labor fee. Jobs are priced for systems under 4200 Btu.

Jobs over 4200 Btu Require additional labor. Jobs over 2300 square feet may require additional Labor in order to get the duct work clean. Royal Supplies Labor to clean and Does Not Charge to “Get Ducts Clean” Royal Will Clean vent covers up to the size of 6”X12”. Larger Grills Are Extra. Royal Will Clean air ducts Up To a Height of 8 feet.

The Cost of Cleaning air ducts above 8 feet is extra depending on the rental cost of Ladders, Lifts, and other tools. If Additional Work is Needed, Royal Will Notify the Customer and Give a Written Estimate before any work that requires additional cost is done.

Dryer Vent Cleaning
I Understand That Not all dryer vent Ducts Will Come Clean Due To Excess Dirt or Incorrectly Installed ducts.

This Invoice Is For A Standard Cleaning Of A Standard Dryer Vent System. A standard dryer vent cleaning is Non-Stack Dryer, up to 15' Flue out of the Side of the building wall and Must Be a minimum of 4" Round Steel Flue Pipe with No Screws. No more than 8 foot above the ground. Vents higher than 8 foot or roof vents are nonstandard and are priced based on ladder and labor cost.

Any other dryer vent configuration is not standard and the premium vent cleaning package will be needed. Royal Supplies Labor To Clean And Does Not Charge To “Get Ducts Clean”. Dryer Vents 15'+ and Roof Vents Are an Extra. Upon The Discovery of Additional Work Needed, Royal Will Notify the Customer and Give a Written Estimate to Have the Work Done If Wanted At Additional Cost.

Attic Insulation
Customers must buyR49 level install to get the free $199 air duct cleaning.mers must buy the R49 level install to ge the free air duct cleaning $199 packaget.

A Customer must buy the R49 level install to ge the free air duct cleaning $199 package.

Carpet Cleaning
I Understand That Not All Carpet Will Come Clean Due To Excess Dirt, Incorrectly Installed carpet, padding or edging. Carpet wear, carpet stains and carpet spots cannot be cleaned. Cleaning carpet spots and under chair pads will show sun fade and a Discolor from spot cleaned to carpet not cleaned and not under pad. Royal Does Not Move Computers, Fish Tanks, China Cabinets Or Heavy Furniture. Royal Supplies Labor to clean and Does Not Charge to “Get carpet Clean” This Invoice is For a Standard Cleaning Of standard Carpet. Upon The Discovery of Additional Work Needed, Royal Will Notify the Customer and Give a Written Estimate to Have the Work Done If Wanted At Additional Cost.

Ordering on-line
The on-line sale price is based on a prepaid order.
A credit card is the best payment method to use on-line.
If you are paying by cash or check, a $25.00 deposit is required 24 hours prior to service.
A $25.00 cancellation fee applies to orders were the tech has not been dispatched.
Once the tech(s) have been dispatched an additional $25.00 trip cancellation fee is applied.

Warranty
Warranty work is performed Monday through Friday between 9 am and 5 Pm by the same tech that did the original work. Warranty for duct cleaning only applies to tin ducts and trunk lines cleaned under our platinum package. Cleaning ducts under our silver package, gold package or with a blower, is a touch-up cleaning and may require power Brushing to get them cleaner and my require more labor.
After the Duct Cleaning, Check The Air Filters Weekly Till They Are Staying Clean. Then Go back to checking them monthly.

Legal Terms
All work is C.O.D. unless prior arrangements have been made for a net 30 billing. The customer agrees to pay 10 percent interest on unpaid balances per 30 days after work is completed.
By signing this ticket the customer takes full financial responsibility for all legal cost Applying to the collection of an unpaid balance.

Air Duct Cleaning
The customer should understand That Not All Air Ducts Will Come Clean Due To Excessive Dirt and or Incorrectly Installed ducts.
Royal Does Not Move Computers, Fish Tanks, China Cabinets or Heavy Furniture.

Basement windows should be checked yearly to make sure they can be opened in case of fire for exit. A window that breaks when it is opened has not been properly maintained. Royal is not liable for windows that break. Royal may have to cut Holes in trunk lines for the cleaning. Royal will patch the holes with Industry standard tin patches. The cost of cutting and patching the ducts is not included in the silver or gold packages. An open door or window is needed to run our hose into the house to hook-up to the duct system. Wall vents should not be caulked or painted to the walls and should be easily Removed by taking out the screws. If the customer wants caulked or painted on vents removed we will cut them off at no additional cost for the additional Labor that will be incurred, but the damage cost to repair the wall is the customer’s responsibility. Floor vents should not be caulked or Painted to the floors. If the customer wants these vents removed we will cut them off at no additional cost for the additional labor that will be incurred, but the damage cost to repair the floor or vents is the customer’s responsibility. Air Ducts Must Be Accessible & Visible to the Technician. Warranty for duct cleaning only applies to tin ducts and trunk lines cleaned in our platinum package. Cleaning ducts with a blower is a touch-up Cleaning and may require power brushing to get them cleaner and may require more labor. This Invoice Is For a Standard Cleaning Of A Standard Duct System. Royal cleans round air ducts & square trunk lines. Without additional access Royal cannot clean and warranty the cleaning of wall or floor chases that are not made of tin. Ducts or chases that have wire or pipes in them prevent Royal from cleaning those chases properly. The cleaning of wall or floor chases is an extra labor charge. The use of flex duct is not a standard system. Normally tin ducts are installed in a standard system. The use of wall or floor chases for air flow is not a standard system. Royal will clean in ground PVC/tin pipes with brushes while under a vacuum. However, if the duct has a hole rusted through, flooded or the PVC is cracked Royal Will not be able to get a vacuum sufficient enough to get the ducts clean without pulling out the gravel from under the floor. Royal will have to do a light cleaning of the ducts to prevent the floor from caving in. Royal’s silver, gold, blue and platinum Packages are charged per Furnace, air handler or condenser. We do not charge by time, but all packages are priced to be completed in less than 4 labor hours. Jobs over 4 labor hours are subject to an additional Labor fee. Jobs are priced for systems under 4200 Btu.

Jobs over 4200 Btu Require additional labor. Jobs over 2300 square feet may require additional Labor in order to get the duct work clean. Royal Supplies Labor to clean and Does Not Charge to “Get Ducts Clean” Royal Will Clean vent covers up to the size of 6”X12”. Larger Grills Are Extra. Royal Will Clean air ducts Up To a Height of 8 feet.

The Cost of Cleaning air ducts above 8 feet is extra depending on the rental cost of Ladders, Lifts, and other tools. If Additional Work is Needed, Royal Will Notify the Customer and Give a Written Estimate before any work that requires additional cost is done.

Dryer Vent Cleaning
I Understand That Not all dryer vent Ducts Will Come Clean Due To Excess Dirt or Incorrectly Installed ducts.

This Invoice Is For A Standard Cleaning Of A Standard Dryer Vent System. A standard dryer vent cleaning is Non-Stack Dryer, up to 15' Flue out of the Side of the building wall and Must Be a minimum of 4" Round Steel Flue Pipe with No Screws. No more than 8 foot above the ground. Vents higher than 8 foot or roof vents are nonstandard and are priced based on ladder and labor cost.

Any other dryer vent configuration is not standard and the premium vent cleaning package will be needed. Royal Supplies Labor To Clean And Does Not Charge To “Get Ducts Clean”. Dryer Vents 15'+ and Roof Vents Are an Extra. Upon The Discovery of Additional Work Needed, Royal Will Notify the Customer and Give a Written Estimate to Have the Work Done If Wanted At Additional Cost.

Carpet Cleaning
I Understand That Not All Carpet Will Come Clean Due To Excess Dirt, Incorrectly Installed carpet, padding or edging. Carpet wear, carpet stains and carpet spots cannot be cleaned. Cleaning carpet spots and under chair pads will show sun fade and a Discolor from spot cleaned to carpet not cleaned and not under pad. Royal Does Not Move Computers, Fish Tanks, China Cabinets Or Heavy Furniture. Royal Supplies Labor to clean and Does Not Charge to “Get carpet Clean” This Invoice is For a Standard Cleaning Of standard Carpet. Upon The Discovery of Additional Work Needed, Royal Will Notify the Customer and Give a Written Estimate to Have the Work Done If Wanted At Additional Cost.

Ordering on-line
The on-line sale price is based on a prepaid order.
A credit card is the best payment method to use on-line.
If you are paying by cash or check, a $25.00 deposit is required 24 hours prior to service.
A $25.00 cancellation fee applies to orders were the tech has not been dispatched.
Once the tech(s) have been dispatched an additional $25.00 trip cancellation fee is applied.

Warranty
Warranty work is performed Monday through Friday between 9 am and 5 Pm by the same tech that did the original work. Warranty for duct cleaning only applies to tin ducts and trunk lines cleaned under our platinum package. Cleaning ducts under our silver package, gold package or with a blower, is a touch-up cleaning and may require power Brushing to get them cleaner and my require more labor.
After the Duct Cleaning, Check The Air Filters Weekly Till They Are Staying Clean. Then Go back to checking them monthly.

Legal Terms
All work is C.O.D. unless prior arrangements have been made for a net 30 billing. The customer agrees to pay 10 percent interest on unpaid balances per 30 days after work is completed.

By signing this ticket the customer takes full financial responsibility for all legal cost Applying to the collection of an unpaid balance.